Support
Frequently asked questions
Everything about profiles, matching, verification and billing — in plain English.
How do I install the APK?
Tap any download button, open the downloaded file, and confirm the install. Android may ask you to allow installs from your browser the first time — that's normal. After installing, log in with the same account on any device.
Is Hearty free to use?
Yes. Downloading, building a profile and matching are free, forever. Hearty Premium adds extras — more daily matches, read receipts and advanced filters — but everything you need to meet someone is free.
How does verification work?
At signup you take a short live selfie. Our system compares it with your profile photos to confirm you're the person in them. Verified members get a badge. Unverified profiles have limited reach and can't message first.
Why do I only get a few matches a day?
On purpose. Unlimited swiping turns dating into a slot machine. We give you a small, high-quality set so every match gets your attention — and gets a reply.
Can I choose who sees my profile?
Yes. You control your discovery settings: hide your profile completely, appear only to people you've liked, or pause your account without losing your matches.
What happens when I report someone?
The profile is removed from your feed immediately and goes to our human review team. We aim to act within 24 hours, and you'll never be matched with that person again.
Do you sell my data?
No. We don't sell personal data to third parties. See the privacy policy for exactly what we collect and why.
How do I cancel Premium?
Cancel any time from Settings → Subscription. Your Premium features stay active until the end of the billing period, and your profile reverts to the free tier.
Which platforms are supported?
Hearty is available on Android. You install it directly from this site — download the APK, open it, and allow installs from your browser if your phone asks. iOS and desktop versions are in development.
What is the minimum age?
18. We verify age at signup and remove any account we believe belongs to a minor.
Still stuck?
Email support@hearty.app and a human will reply, usually within one business day.